Kim’s Traumatic Experienced Leads to £3,500 Successful Claim

Our team regularly help clients recover compensation after being bitten by bed bugs in a hotel.

Our client, Kim, from London booked a stay with her family at the Premier Inn at London Wembley Stadium in August 2021.

Kim was woken up in the middle of the night in discomfort and noticed that she had been bitten multiple times. She then spotted a single insect crawling on the duvet which she initially thought was a spider. After turning the lights on and looking closer at the bed, she saw a number of small insects of varying sizes crawling over the bed.

This was immediately reported to hotel staff and a bed bug infestation was identified in Kim’s hotel room. Kim and her family were moved to different rooms as it was the middle of the night which resulted in a sleepless night with Kim wondering if the same thing would happen in another room.

Kim suffered over 25 bites to her face, arms, legs and back, some of which have resulted in scarring.

Support From Holiday Claims Bureau

She instructed the Holiday Claims Bureau to make a claim for compensation against the Premier Inn after making an enquiry through our website.

Following negotiations, the legal team at Holiday Claims Bureau were able to secure a settlement of over £3500.

Kim described it as a “horrendous and distressing experience”.

She asked “how can this be allowed to happen when regular cleaning, especially at the time of the pandemic is essential? It is not expected in this day and age when cleanliness especially where COVID is concerned is of paramount importance”.

Our client was very happy with the successful result and the service provided by the Holiday Claims Bureau. This was all covered by a No Win, No Fee Agreement.

Have you suffered a similar fate? Holiday Claims Bureau is here to fight for your compensation if you’ve been a victim of bed bug bites. Contact us now on 01618132131 or start your claim online immediately.