Holiday Claims Bureau recover compensation for client who suffered allergic reaction in Mexico

Filled with excitement and anticipation, a 13-year-old embarked on a holiday they hoped would be unforgettable at the Ocean Riviera Paradise in Mexico. This picturesque destination, carefully selected through the renowned travel agency TUI, unexpectedly turned into a nightmare for our client. The Holiday Claims Bureau assisted them in securing compensation due to an allergic reaction to food caused by the resort’s hygiene negligence.

Our client, who has a fish allergy, ensured that the hotel and restaurants were informed in advance by his mother. This proactive measure was taken to ensure that the restaurant staff were aware, providing our client with confidence and assurance while dining.

An incorrect labelling disaster

Yet, our client’s dream holiday quickly transformed into a nightmare during a visit to the hotel’s buffet restaurant. In the buffet, he picked up a burger labelled as a ‘chicken burger.’ To his dismay, it turned out to be a fish burger that had not been correctly plated or labelled. Consequently, our client unknowingly bit into the fish burger, believing it to be chicken.

Following the accidental consumption of the fish burger, our client experienced an immediate allergic reaction. His throat closed up, causing itchiness and difficulty breathing. His face swelled, and he grappled with fear and anxiety as he struggled to regain composure in his breathing. Fortunately, our client promptly received medical attention, alleviating his symptoms and calming the panic that had set in. Despite making a swift recovery, he carried lingering anxiety throughout the remainder of the holiday, wary of any potential mix-ups.

If you have suffered a similar fate, Holiday Claims Bureau’s specialist food allergy solicitors are ready and able to hear your case and determine your case for compensation. We operate under a No Win No Fee guarantee, so there is no cost to you. Contact us today on 01618132131 or initiate your claim online and let us fight your compensation.

Holiday Claims Bureau Instructed

Our client’s mother contacted the Holiday Claims Bureau to make a claim for compensation against TUI after making an enquiry through their website. The team at the Holiday Claims Bureau obtained all the necessary evidence to support her son’s case.

TUI made the claim process complicated but following a thorough investigation into the facts backed up with supporting evidence from medical reports, our solicitors were able to commence extensive negotiations with TUI, and the legal team at Holiday Claims Bureau were able to secure a settlement of £2,900 for our client.

This Cannot Happen Again

Our client’s mother expressed deep concern, stating:

“This must not happen again. The blatant disregard for health and safety standards marred our holiday and caused significant distress and anxiety for our son. Both the hotel and TUI need to learn from this experience.”

Michael Walker, a Partner at the Holiday Claims Bureau, remarked:

“Our client embarked on a holiday seeking a relaxing break, taking every precaution to ensure that the food consumed was fish-free. Regrettably, due to the hotel’s negligence, our client suffered an allergic reaction, ultimately ruining the entire holiday.”

“We are representing an escalating number of holidaymakers facing allergic reactions despite the hotels and holiday companies being fully aware of their allergies. This is a pressing issue, and compensating after the incident is insufficient. Hotels and holiday companies must implement robust safeguards to prevent such incidents from occurring in the first place.”

Start Your Claim

If you have an experience which relates to our client’s or have encountered a food allergy issue while on holiday, contact our solicitors on 0161 813 2131 or complete our form to get the compensation that may be rightfully owed to you.