Family Falls Ill at Esra Hotel in Turkey, Tests Positive for Campylobacter

A family of three, visiting the Esra Hotel, also known as the Hotel Esra Family Suites in Turkey, fell ill during their stay in August this Summer. Suffering from severe stomach pains, diarrhoea, and sickness, the family reported their illness to the hotel and Jet2. Subsequently, a stool sample submitted shortly after their return to the UK confirmed the presence of Campylobacter. 

The family claims that they had not consumed food or drink outside of the hotel before falling ill and expressed concerns about undercooked buffet food and reports of faeces in the pool. This incident has sparked concerns regarding the health and safety standards at the Esra Hotel with many guests turning to TripAdvisor to warn others after their stay.

One guest commented: “The restaurant was full of flies landing on all the food, especially the salads and desserts that weren’t covered. The dining room doors are open all night so cats or anything can go in through the night. The snack bar had food sat out all day under heat lamps in the sun, including the bread buns so they were rock hard. On the very few occasions we tried any food we ended up with a bad stomach and we spoke to some others who found this too so we had to eat out for every meal. I would never go to this hotel again especially when I know Altinkum has a lot of hotels that are far better than this one”

Have you been affected?

If you or a loved one has been affected by poor food and hygiene failings at the Esra Hotel in Turkey that has caused you to be unwell, you may be eligible to claim compensation. 

For more information and to discover how much compensation you could be entitled to, call us today on 0161 813 2131 to speak directly to one of our experienced no win no fee holiday illness solicitors. You can also talk to us online or complete the online contact form to request a call-back at your convenience.

Holiday illness compensation success stories

At Holiday Claims Bureau we have a wealth of experience in successfully handling thousands of pounds worth of compensation for non-fault holiday illness and accident claim victims.

Thanks to the cooperation of our existing clients, we can also showcase some of the cases we’ve recently settled. Click here to view our latest success stories

How can I support a claim for compensation against the Esra Hotel, Turkey?

As with any claim for holiday illness compensation, the more information you can provide to substantiate a claim, the greater the chance your claim will be of being successful. Therefore, it’s important to provide as much evidence as possible to prove how you believe your illness was caused and what treatment you have received.

Here are 5 pieces of information your solicitor may require that will help to support your claim:

1. Photographic evidence of what you believe caused you to become unwell
2. The contact details of the medical establishment you have attended, whilst on holiday abroad, or upon your return to the UK
3. A copy of any correspondence you can provide relating to a formal complaint you have made with the tour operator, holiday representative or member of staff whilst in the resort
4. The contact details of anyone else in your party who has been unwell, or may have exchanged details with during your stay
5. Copies of any receipts you can provide for any cost of medical care, treatment and any other reasonable expenses you have incurred.

Discover how much compensation your claim is worth today

Every individual’s case varies from one person to another based on several factors including, the duration of the illness, the impact it has caused in respect of your well-being and any financial losses you have suffered.

The most accurate way to determine how much compensation you could be entitled to is to speak directly to one of our highly qualified, experienced solicitors. 

We are on your side and here to help you claim the maximum compensation you are legally entitled to, as quickly as possible. As you may have seen from some of our latest success stories, we will act fast to settle your claim as soon as possible.

Contact us today to receive free legal advice on a no-win no fee basis. Call 0161 813 2131 or complete the contact form on our website and a solicitor will be in touch with you as soon as possible.