Family’s Holiday Horror: Bed Bug Infestation at UK Resort Sparks £1,250 Settlement

Our client, Gillian Browne from Southport, was on a UK holiday with her family in September 2021, staying at the Pendine Sands Holiday Park in Wales. Upon waking up on the first morning, she discovered multiple bites on her back, arms, legs, and feet. Upon inspecting the bed, she found it infested with bed bugs. Gillian took photographs of the bed bugs and reported the issue to the resort staff before leaving.

Gillian sought the help of the Holiday Claims Bureau, and after negotiations, she was able to secure a settlement of £1250. She described the experience as “horrendous and distressing” and questioned how such a situation could occur, especially during the pandemic when cleanliness is essential.

Darren Bibby, part of the Travel team at the Holiday Claims Bureau, assisted Gillian with her claim and expressed concern about the increasing number of clients reporting bed bug bites in hotels, especially given the heightened importance of cleanliness during the pandemic.

Gillian was satisfied with the outcome and the service provided by the Holiday Claims Bureau. 

“I cannot thank Darren enough for his hard work and commitment in ensuring that we received the compensation we were rightfully entitled to after such a dreadful experience. I only hope that our case can shed light on the importance of hygiene standards needing to be upheld by holiday parks and any other type of guest accommodation.” Gillian commented.

Have you suffered bed bug bites during your stay at UK based holiday park?

At Holiday Claims Bureau, we have a wealth of experience and proven track record for securing the maximum compensation for our clients, including two recent cases we have just settled for a couple who received £4500 compensation due to a bed bug infestation at a Holiday Park in Clacton-On-Sea and Paul Cowderoy who received £2,500 compensation following his stay at the Premier Inn Hotel in Richmond, London.

Make a successful bed bug claim today

Contact us today to discover how much compensation you could be entitled to . Call us on 0161 813 2131, or complete the online contact form if you would like to request a callback and a solicitor will be in touch to discuss your bed bug claim.

Let us help you claim the maximum bed bug compensation you could be entitled to.