Calls Grow for BLUESEA Puerto Resort Closure as Holidaymakers Share Horror Stories

The popular BLUESEA Puerto Resort in Tenerife has come under fire as a reported bed bug infestation continues to drive away horrified holidaymakers, many of whom are calling for the hotel to be shut down entirely. Guests have flooded social media and review platforms with damning accounts of filthy rooms, agonising bites, and an apathetic response from hotel staff. Despite months of complaints, travel companies On the Beach and Love Holidays are still promoting holiday packages to the resort, leaving many questioning why this alleged “holiday hell” hasn’t yet been closed for a deep clean.

At Holiday Claims Bureau, our team of expert bed bug claim solicitors are representing up to 25 affected clients, and based on the number of cases we have taken on, has been a recurring issue since at least February 2024. For guests like Martin Ives, who recently stayed at the resort, the experience was nothing short of a “disaster.” “I was moved three times,” he reported, “and each room had the same problem – bed bugs, everywhere. Eventually, I had no choice but to leave and find another hotel just to get a decent night’s sleep.”

“A Filthy, Inhumane Experience”

The Mabon family, a party of three, said their dream holiday quickly turned into a nightmare. They described their room as “disgusting” and reported bites all over their bodies after their first night. “It’s outrageous they expect people to pay for this filth,” said Mrs. Mabon. “We were itching, uncomfortable, and the staff just shrugged us off. We’ll never step foot in that place again.”

Aaron Coote and his partner Tanya Hadfield also suffered severe reactions to the bites they endured. “We woke up covered in red, swollen bites. It was agonising,” Coote said. “The staff didn’t seem to care. They offered no help, no solution. The whole experience has completely put us off ever returning to Tenerife.”

Calls for Closure and Compensation

The team here at Holiday Claims Bureau has been documenting cases like these for months, repeatedly alerting BLUESEA Hotels to the infestation. However, the hotel  has yet to take meaningful action. Michael Walker, actively representing clients affected by the bed bug infestation at the BLUESEA Puerto Resort from Holiday Claims Bureau said, “This is more than just a nuisance. Guests are enduring what can only be described as holiday torture, and they deserve compensation. It’s time for the authorities to step in.”

Despite this, there has been radio silence from BLUESEA Hotels, and the travel operators involved have yet to comment. Holiday Claims Bureau previously published an article, Bed Bug Invasion Continues at BLUESEA Puerto Resort, Tenerife, highlighting similar accounts and warning potential holidaymakers of the ongoing crisis. Guests are now demanding that the hotel be closed down temporarily to properly fumigate the property, with some even questioning if health and safety protocols are being followed at all.

Guests Urge Health Inspection and Immediate Action

One traveller, who had booked his holiday months in advance, described the ordeal as “devastating.” “We were devastated by the state of the place. This isn’t just a minor inconvenience – it’s a health risk,” he said. “The management needs to take this seriously. How they’re still operating is beyond me.”

Public outrage is growing as holidaymakers band together, urging local health authorities to inspect the hotel. Many guests are taking to TripAdvisor and social media to share graphic images of their bites and the grimy state of their rooms, hoping to deter others from booking.

For holidaymakers interested in reading more guest experiences or adding their own reviews, check TripAdvisor’s review page: ‘BLUESEA Puerto Resort TripAdvisor Reviews’.

The question now remains: how long will this “bed bug horror” continue before real action is taken?

National Media Coverage

The bed bug infestation at the BLUESEA Puerto Resort in Tenerife has ignited widespread outrage, making headlines across major national and international media outlets. Several of the affected holidaymakers featured in these stories are clients currently being represented by our solicitors here at Holiday Claims Bureau, who are dedicated to pursuing justice and compensation on their behalf.

• Daily Mail: Reports on the harrowing experiences of British tourists at the resort, exposing the lack of an adequate response to the infestation. Read the full story.
• The Mirror: Highlights the plight of tourists ambushed by bed bugs in Tenerife, emphasising the need for accountability and legal recourse. Read more.
• Daily Record: Shares the distressing ordeal of a Scottish couple whose holiday was ruined—an incident now forming part of the cases managed by Holiday Claims Bureau. Read the article.
• Dublin Live: Covers the frustrations of tourists caught in the crisis, many of whom are seeking legal support through Holiday Claims Bureau. Read more here.
• Irish Mirror: Provides insights into the infestation’s damaging effects on tourism and the legal steps being pursued by affected individuals. Full story.

This extensive media coverage not only underscores the distress caused to holidaymakers but also highlights the pivotal role of Holiday Claims Bureau in representing our clients. Committed to securing justice and fair compensation, we continue to hold the resort accountable for its apparent failure to address the situation appropriatel

Been Affected?

If you’re among the many holidaymakers affected by the bed bug infestation at the BLUESEA Puerto Resort, contact us today. You could be entitled to thousands of pounds worth of compensation. In two of our most recent success stories, one client received £4,500 compensation after their bed bug ordeal, and Paul Cowderoy received £2500 bed bug claim compensation due to the severity of their bed bug injuries.

Speak directly with a highly qualified, experienced no win, no fee bed bug claim solicitor today to discover how much your claim may be worth.

Call 0161 813 2131
Complete the contact form online
Chat with a legal representative via live chat on our website.

We’re here to help you take the next step towards justice and compensation.