E coli following stay at the Now Onyx, Punta Cana, Dominican Republic

The team here at the Holiday Claims Bureau has been approached by a client who became unwell after staying at the Now Onyx resort in the Dominican Republic. They have initiated an E.coli holiday illness claim and have asked us to win them compensation.

The resort is promoted By TUI UK Limited as a ‘TTTTT’ property, and the website states ‘The Now Onyx Punta Cana dishes up an Unlimited-Luxury® concept – AKA an all-access pass to a full house of gourmet restaurants and family-friendly pools.

The Now Onyx Punta Cana offers an Unlimited-Luxury® concept that covers everything from the top-shelf cocktails in the swim-up bar to a whole tick-list of water sports.’

If you have been infected with E.coli on your holiday, let Holiday Claims Bureau handle your claim. Call us today on 0161 813 2131 or start your claim online, our expert team are ready and able to assess your claim.

Our client was diagnosed as suffering from E coli flowing her stay at the resort in August 2017. It would appear from reviews on the Tripadviser website that she was not the only guest to experience illness. One guest who stayed at the resort in April 2018 commented:

‘The issue was the food and/or drink. Over 1/2 our group had Montezuma’s revenge at some point during the week. The food was mostly bad tasting in addition to not being obviously safe. Lots of guessing the mystery meat and trying to determine what was less risky. Stick to plain scrambled eggs, pancakes, rotisserie chicken etc. I did not trust any produce or anything with sauce and I have a cast iron stomach. Maybe it was the food. Maybe the bottled water at dinner wasn’t as advertised. Or ice in the drinks. Don’t know. But #’s like this don’t lie. Everyone who got it was down for the count for 2 days. Even without getting sick the food was just bad.’

Another guest who visited in March 2018 stated:

‘The food was mediocre at best; only the French restaurant, Mercure, was worth going to more than once. Every other place was either decent or bad. Do not go to Capers; it’s garbage. Further, they charge you for dining extras like bottles of wine or romantic dinners. My wife and I did a “lobster party” dinner for $120; the lobster was over cooked and bland, and my wife walked away with food poisoning.’

A visitor to the resort in February 2018 wrote:

‘Throughout our stay we ate at various other food outlets and restaurants. Word of warning – never order a chicken burger! It will come served medium. Also avoid the Bluewater Grill as it made me ill (salad). Culinaria is definitely the best.’

The incubation period of E Coli is between 1 and 10 days after contaminated food or drink has been consumed. The symptoms, which usually last around 5 to 10 days can include stomach cramps, sudden, severe watery diarrhoea that may change to bloody stools, nausea, fatigue and a fever. During slaughter poultry and meat products can acquire bacteria from the animals’ intestines. Poor sanitation can cause water to contain bacteria from human or animal waste. In addition, E. coli can spread when an infected person does not wash their hands after using the toilet.

Have you been affected?

If you have contracted E Coli or another gastric illness after staying at an all-inclusive package holiday hotel within the last 3 years, you may be able to make a claim for compensation on a ‘no win no fee’ basis.

Find out how much your claim is worth, call us today on 0161 813 2131 or start your claim online and we will be in touch with your shortly.