Warning for Travelers: Hygiene Concerns at Riu Palace Hotel in Cape Verde

The Riu Palace Hotel in Santa Maria, Cape Verde has been in the spotlight due to recurring cases of holiday illnesses. Numerous vacationers have complained about the lack of information regarding hygiene issues at the hotel. To ensure that holidaymakers are well-informed before planning their trips, the Holiday Claims Bureau aims to provide important details and advice.

The Disturbing Situation at the Hotel

Reports from many holidaymakers have revealed a concerning pattern of severe illnesses, including symptoms such as vomiting, diarrhoea, and flu-like conditions. Shockingly, in 2022 alone, around 350 individuals experienced serious illnesses while staying at the Riu Palace Hotel. Tragically, in January, a mother of two lost her life as a result of complications from a pre-existing chronic disease aggravated by an illness contracted during her December stay at the hotel. Her husband also fell ill during the same trip.

Some claimants who have taken legal action against the hotel have been diagnosed with salmonella and campylobacter infections, while others have raised concerns about poor hygiene standards and reported ear infections.

It is suspected that the claimants may have contracted these infections through various means, including consuming food that was contaminated with bacteria or drinking untreated water. Additionally, contact with unclean surfaces within the hotel, such as bathrooms or the kitchen area, could have contributed to the spread of these harmful bacteria.

Steps to Take if You Fall Ill at the Resort

If you have fallen ill during your stay at the Riu Palace Hotel in Cape Verde and believe that the Tour Operator has failed in its duty of care, the Holiday Claims Bureau is here to assist you in claiming compensation under a no-win, no-fee guarantee. Whether you are still on holiday or have returned to the UK, we recommend the following steps to support your holiday claim:

• Seek immediate medical attention.
• Report your illness to the Tour Representative and/or directly to the Tour Operator, ensuring you request a copy of the report.
• Document and communicate any concerns you have regarding hygiene practices at the hotel.
• Keep receipts for any expenses incurred due to your illness.
• Retain any medical notes or documentation.
• Stay in contact with other individuals who may have experienced similar symptoms.
• Seek legal advice promptly. Contact the Holiday Claims Bureau today to explore your options and pursue the compensation you may be entitled to.
• Header: Our Commitment to Ensuring Holidaymaker Safety

The Holiday Claims Bureau understands the significance of a safe and enjoyable holiday experience. It is essential for hotels to prioritise the health and safety of their guests. The concerning reports from holidaymakers who have suffered illnesses at the Riu Palace Hotel raise serious questions about hygiene practices and adequate precautions.

Our experienced solicitors are dedicated to helping affected families seek justice and fair compensation. We work tirelessly to hold responsible parties accountable and to ensure that proper measures are implemented to prevent future incidents. By initiating legal actions and raising awareness, we strive to create a safer environment for holidaymakers.

In addition to supporting individual claims, the Holiday Claims Bureau actively collaborates with relevant authorities and organisations to address the systemic issues surrounding holiday illnesses. We advocate for improved regulations, rigorous inspections, and enhanced transparency in the travel industry. Our ultimate goal is to make holiday destinations safer for everyone and to promote responsible practices that prioritise the well-being of vacationers.

Contact Our Specialist Solicitors Today

At the Holiday Claims Bureau, we firmly believe that the health and safety of holidaymakers should always be the highest priority. It is crucial to take appropriate measures to prevent further incidents. We are dedicated to supporting affected families in their pursuit of justice and fair compensation. If you have had a similar experience or need assistance, please reach out to our highly experienced team. You can contact us by completing our contact form or by calling 0161 813 2131.