Stay up to date with the latest news and information on the latest outbreaks

Be Live Family Costa los Gigantes: latest on “sickness bug”
hand sanitizer gel

Reviewers posting on TripAdvisor have said that their stays at the all-inclusive Be Live Family Costa los Gigantes in Tenerife were adversely affected by bouts of sickness.  Hotel representatives have suggested that a virus on the island is responsible, while some guests have criticised food hygiene and questioned why they were not informed about the […]


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Barcelo Santiago: Sickness “outbreak” accounts arise from Tenerife hotel
Comfort room door

Holiday Claims Bureau are aware of reports of gastric illness from the Barcelo Santiago.  Among the most recent TripAdvisor reviews posted for stays at the Tenerife hotel, several have given low ratings and claimed that issues with food preparation and sickness among guests have spoiled all-inclusive holidays. Though the hotel have replied to most of […]


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Sickness “rife” at Occidental Jandia Mar, Fuerteventura – scores of guests blast hygiene
Fuerteventura beach

Holiday Claims Bureau has been contacted by numerous holidaygoers who have stayed at the Occidental Jandia Mar in Fuerteventura. We have been approached to seek compensation for clients who experienced issues with food and general hygiene at this resort between 2019 and 2024. One guest, Duncan F, on TripAdvisor wrote: “The hotel is terrible. Avoid […]


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“The food quality is atrocious”: Claim that guest contracted E. Coli at Excellence el Carmen
meat on grill

A couple staying at the 5-star Excellence el Carmen resort, Dominican Republic in February say that they returned home “feeling sick to their stomachs” and that a travelling companion has been diagnosed with a harmful strain of E. Coli. Posting under the user name ‘Relax29088558143’, the TripAdvisor reviewer states: “Although the resort is beautiful and […]


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Authorised and Regulated by the Solicitors Regulation Authority, SRA number 632313. Holiday Claims Bureau is a trading name of JPS Walker Solicitors Limited, which is a limited company registered in England and Wales at Pure Offices Ltd, Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD under Company Number 10213017.