Sickness “rife” at Occidental Jandia Mar, Fuerteventura – scores of guests blast hygiene

Holiday Claims Bureau has been contacted by numerous holidaygoers who have stayed at the Occidental Jandia Mar in Fuerteventura. We have been approached to seek compensation for clients who experienced issues with food and general hygiene at this resort between 2019 and 2024.

One guest, Duncan F, on TripAdvisor wrote:

“The hotel is terrible. Avoid at all costs. The food is absolutely disgusting. Buffet food is cold even as soon as the place opens. There is no hot food for late arrivals. I spent all week in bed due to being unwell from the food, and reception refused to give me bottled water one night when I called.”

Holidaymakers recently reported severe sickness and diarrhoea during their holidays, highlighting significant health concerns.

Many reviewers online regularly speculate about the resort, pointing to previous viral outbreaks at the hotel.  Others, including site member maxijones66, posted this:

“…After 3 days one of my friends ended up on a drip due to the most horrific diarrhoea and sickness, the same night her sister had the same, followed by our other friend just over a day later. We spoke to the manager and she said it was a virus on the island !! This we found not to be true…the TUI rep said it was just this hotel.”

If you believe you have contracted a holiday illness during your travels that you can prove wasn’t your fault, you could be eligible to file a holiday illness claim. Holiday Claims Bureau will hear your case and discuss your potential compensation options. Call us today on 0161 813 2131 or get in touch online.

Complaints “fell on deaf ears”

A number of March 2019 reviewers have taken issue with both the standard of hygiene at the hotel, the temperature of the food and their handling of the “outbreak”.

The resort typically responds to such complaints with statements emphasizing their concern for guests’ well-being. A common response from the resort to the 2024 cohort of holidaymakers reads:

“We are particularly concerned about your health and well-being, and we take such feedback very seriously. Our dedicated team follows stringent health and safety protocols to ensure the utmost care for all our guests.”

Despite these assurances, recurring complaints suggest that there may be systemic issues that need to be addressed to improve guest satisfaction. Additionally, a user uploaded an image of a cockroach found in the resort, which raises serious concerns about cleanliness and pest control. Such an incident is alarming as it directly impacts the perception of hygiene standards at the resort and can severely affect the trust and confidence of potential guests.

Contributor The Pit Cat makes several observations about hygiene that are of concern:

“The hand sanitizer dispenser didn’t always work . Most nights we had no only the clear a table we also had to fetch our utensils and set our own table glasses were also few and far between. The food was was poorly cooked or presented mainly…food that should have been served hot was either cool or cold we even had some that was still frozen all complaints to restaurant staff fell on deaf ears.”

Helen D, visiting with her sister, says that “sickness was rife” during her stay and complains of “undercooked”, repetitive dishes.

Jet2 offer packages at the Occidental Jandia Mar with a 4-star rating.  On average, TripAdvisor reviewers rate their stay as 4 out of 5.  However, in the recent off-peak season, more negative feedback has been forthcoming.

Legal assistance for UK holidaymakers

Holiday Claims Bureau are ready to speak to anyone affected by an outbreak of illness at the Occidental Jandia Mar.  We know the distress and disruption that holiday illness can cause; if this has happened as a result of eating contaminated food, then you as a customer should be fairly compensated.

It is only right that Tour Operators who promote and sell such packages take steps to ensure that basic food hygiene procedures are followed  so that their customers are not put at risk. If members of your party have fallen sick as a result of poor hygiene, Holiday Claims Bureau can call upon years of experience in helping UK Holidaymakers recover fair compensation for holidays that have been wrecked.

There are steps that you should take to maximise your chances of successfully recovering compensation for your losses. These include:

• Seeking appropriate medical treatment
• Reporting both your illness and any hygiene concerns to the Tour Representative or directly to the Tour Operator
• Noting your observations on specific dishes you have eaten, taking photographs where there are visible problems
• Keeping in touch with others at the hotel who have been affected by similar illness
• Seeking independent legal advice.

Be wary of any ‘good will gestures’ offered by the hotel or Tour Operator. By their very nature, they will not be able to take into account the full extent of your losses.

To see how we can help you pursue a claim for your illness and losses, call us today on 0161 813 2131 or get in touch online.