UK tourists report sickness at Paloma Grida Resort & Spa, Turkey

Holiday Claims Bureau have been made aware of parties travelling to the Paloma Grida Resort & Spa in Belem, Turkey reporting problems with food hygiene and being stricken with bouts of sickness.

This comes after a British family’s visit to the hotel, which travel giants Thomas Cook promote as ‘5 Star’, turned into a “holiday from hell” after gastric illness struck in May.  The party took photos of meat dishes served that were pink or bloody in places.

If you or any of your party have fallen ill after consuming food provided as part of an all-inclusive package, you could be eligible to file a food poisoning compensation claim. Call us on  01618 132 131 to get started. Or if you are ready to start your claim immediately use our online form.

The great majority of reviews for the Paloma Grida Resort & Spa are positive. However, visitors in recent months continue to complain of poor food quality and hygiene on TripAdvisor.  A number comment on the “repetitive” dishes being served.  One guest,  reviewing his family’s stay in July remarks:

“…we all got sick by the end of this holiday, 3 of us with food poisoning and my 1 year old and her father ended up with extreme cases of hand foot and mouth on the last day of this holiday- both ended up with hospital visits when we got back home. in the main restaurant, the baby change is literally in the walk way to both toilets so people are walking past you to go into the mens and womens toilet while ur changing ur baby’s poo nappy.”

“Disgusting”

A further visitor, not from the UK, comments in his review that “…the food very disgusting the higene (sic) is zero.  My wife and my son been sick for all day and all night because of the food.”

Tour Operators, insurers, and sections of the media regularly suggest that holiday illness is either a “British phenomenon” relating to susceptibility to hot climates and overindulgence, or use a minority of dishonest claims to allege that increased numbers of claims are symptomatic of a wider ‘compensation culture.’  Yet the same hotspots worldwide continue to be repeat offenders on food hygiene.

British holidaymakers are becoming increasingly well-informed about their rights and the Tour Operator’s duty of care in relation to performance of the package bought.  More and more report their illnesses, assemble evidence of treatment and document food hygiene problems if and when something goes wrong.

Holiday Claims Bureau of course encourage this.  However, customers regularly do not receive a satisfactory response to their complaints when illness disrupts their holiday.  We can assist in this regard; with access to trusted expert evidence and with years of experience under our belt, we can help you pursue an award of compensation on a No Win No Fee basis.

Talk to our team on 01618 132 131 or get in touch with our online form and we’ll arrange a chat at your convenience.